BOOKING TERMS AND CONDITIONS
Thank you for choosing to book The Den and Orchard. We look forward to welcoming you to our campsite. By making this booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
BOOKINGS & PAYMENTS
If a booking is made more than one month in advance of the visit, reservations are confirmed on receipt of a deposit. The deposit is 20% of the total fee for campers and glampers. The balance is due 14 Days before the visit.
Bookings made less than 14 Days in advance of the visit are confirmed on receipt of the payment in full.
You cannot make a booking directly from the website if:
– You want to book for a visit which is less than 24 hours away.
– Your group size is larger than six.
– The booking is for children or teenagers only ie there are no adults (18+) on the booking.
– You would like to book the whole site.
Please contact us directly on 01373762076 or email us at hello@thedenandorchard.co.uk
CANCELLATIONS
All payments made are non-refundable.
WHOLE SITE BOOKINGS
If you just want some outdoor fun then we would love to have you, however, this site is not suitable for very drunk & rowdy groups.
We are happy for you to play games on the field and listen to music (as long as it is not very loud), but please quieten down by 10pm.
You can stay up as long as you like chatting around the fire, but no loud music or shouting or singing after 10pm.
ADULT ONLY BOOKINGS
We welcome adult only groups however please be mindful that our environment is family friendly. Please be accommodating to guests who want to enjoy a quiet and relaxing holiday. Loud music, drunken shouting, singing and swearing is unacceptable at any time. You can stay up as long as you like chatting around the fire, but please turn your music off and quieten down by 11pm.
NON AVAILABILITY OF ACCOMMODATION
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.
CHECK IN / CHECK OUT
Camping: Unless previously agreed check in is after 12 noon, check out is before 12 noon.
Glamping: Unless previously agreed check in is after 2pm, check out is before 11 am.
VEHICLES
The speed limit is strictly walking pace on site at all times.
No Vehicles allowed on Grass/Pitches.
ELECTRICITY
There is no electricity on the pitches. All glamping units have mains electricity. There is a Fridge & Freezer located in the Washing up area. There is plug sockets on site which can be used to recharge mobile phones or tablets. Phones should not be left unattended. We cannot accept responsibility for loss and damage of possessions.
ON ARRIVAL
All guests & visitors must report to reception on arrival.
GENERAL SAFETY / CHILDREN
The very nature of camping means that there are hazards to be aware of at all times. Please be careful of your footing over fallen branches, watch out on wooden surfaces as they can be slippery when wet and take care wandering round the site at night. Every effort has been made to ensure guests safety but we cannot accept responsibility for any accidental injuries.
Guests must take full responsibility for any children in their group.
Children using swings must not be left unattended and do so at their own risk.
All incidents & accidents occurring on site must be reported to reception.
ADDITIONAL VISITORS
No additional family or friends are allowed on the site unless previously agreed.
BALL GAMES
We are happy for you to play ball games, but please don’t annoy other guests and play safely.
Balls will inevitably go into the ditch to the east of the site, however, please do not let children play in the ditch.
FIRES
Under no circumstances should fires be lit anywhere on site except for the designated fire pits. Firepits are allocated on a first come first serve basis.
Please do not put BBQs directly on the grass. Either put the BBQ onto a fire pit or use the slabs and stones we can provide you with on request. Fire pits and BBQs that are off the ground are fine.
Please be aware of the fire assembly point, alarm and fire buckets for use if needed.
NOISE
You can stay up as long as you like chatting around the fire, but please turn your music off and quieten down by 10pm.
Loud music, drunken shouting, singing and swearing is unacceptable at any time.
PETS
Sorry No Dogs Allowed
RUBBISH & RECYCLING
Please use the rubbish bins and recycle points. Do not leave cigarette butts on the grass because it kills it.
SMOKING
No smoking in the shower block and Glamping Units.
LOSS OR DAMAGE
We cannot accept responsibility for loss or damage to personal possessions or vehicles.
REVIEWS
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
